General terms of sales - Arpin

GENERAL TERMS OF SALES

INDEX

PREAMBLE
ARTICLE 1 - GENERAL TERMS OF SALES APPLIANCE
ARTICLE 2 - ORDER PROCESS
ARTICLE 3 - AVAILABILITY & PRODUCT PRICES ON THE WEBSITE ARPIN1817.COM
ARTICLE 4 - PAYMENTS ON ARPIN1817.COM
ARTICLE 5 - SHIPPING ON ARPIN1817.COM
ARTICLE 6 - RIGHT TO RETRACT ON ARPIN1817.COM
ARTICLE 7 - INTELLECTUAL PROPERTY ON ARPIN1817.COM
ARTICLE 8 - PERSONNAL INFORMATION ON ARPIN1817.COM
ARTICLE 9 - NEWSLETTER ON ARPIN1817.COM
ARTICLE 10 - RESPONSIBILITY
ARTICLE 11 - APPLICABLE LAWS AND JURISDICTION

Preamble

Offers and sales of products on the website arpin1817.com are administered by the General terms of sales.

The website arpin1817.com is edited by the company IDEALP SPORT, registered at RCS Chambéry under the number 803 087 758, and located 29 Chemin de la fonderie 73200 Albertville - France, and the VAT number is FR81 803 087 758.

IDEALP SPORT owns the brands Degré7, DuvillardLacroix skis and Arpin.

For more information, you can :

- Read our legal terms
- Contact the customer service

Article 1 - General terms of sales appliance

General terms of sales apply to every sales done between, one part, every individual living in the European Union - named "the buyer" - and on another part, the website arpin1817.com. According to this, they apply to every order done on the website arpin1817.com.

Article 2 - Order process

To buy one or more products on arpin1817.com, the buyer needs to fill the order form online and forward it to us, following the instructions given.

This order form contains an quick summary of the General Terms of Sales, an overview of the products you purchase and their prices (VAT included), payment methods available for the customer, shipping terms, shipping time and costs, conditions of retract for the customer. The buyer will need to confirm the reading of the General Terms of sale and keep a copy by printing them.

The contract is concluded when the website arpin1817.com receives, by electronic way, the order form from the buyer, once the order datas are verified. The website arpin1817.com advice the buyer to keep a copy of the invoice, official proof of the order.

Important : After the transmission of the order form from the buyer, the website arpin1817.com will handle the order. Here is reminded that the order form is transmitted only after the payment is done by the buyer.

The buyer can access to his/her order history, in "My orders" section.

Article 3 - Availability & product prices on the website arpin1817.com

Offers and sales of products on the website arpin1817.com are administered by the General terms of sales. They are valid while they are online, until the depletion of stocks.

The website arpin1817.com will ensure to give as much information as possible concerning the products available for purchase, thanks to texts, pictures and stock. However, small differences may exists with the product received.

Product prices on the website arpin1817.com can bu updated. The buyer will have to verify the final price before sending his/her order form.

In case of the products presented on the website arpin1817.com are not in stock when the buyer's order form is transmitted, the website arpin1817.com will notice the buyer as soon as possible. In case of transmission of the order form and payment, the website arpin1817.com will reimburse integrally the buyer in a time of thirty (30) days after the purchase.

Article 4 - Payments on arpin1817.com

For payment of the selected articles and the shipping fees, the buyer can follow the insctructions displayed on the order form.

The website arpin1817.com use the online payment system PAYBOX. The buyer can pay his/her order via credit card or Paypal. In case of credit card, the bank information will be transfered, thanks to secured protocol to the bank CIC Lyonnaise de Banque without giving access to a third party person. These information won't never be used on the website arpin1817.com, but to complet final order process or to send refund in case of returns, according to the right of retract, or, in case we need to report frauds on the Arpin website to the authorities.

Payments on arpin1817.com are credited in Euros. The invoice is edited by the website arpin1817.com and can be downloaded in PDF version, directly from the customer account.

Concerning the property, the products are the property of the website arpin1817.com until the cashing is complete. However, when shipped, the risks linked to the shipping of the goods are forwarded to the buyer.

Important : The website arpin1817.com can refuse to ship or to process an order coming from a customer with a payment litigation runing.

To ensure the security of the transactions and avoid frauds concerning online shopping, the website arpin1817.com controls orders that have been granted. These controls are made to secure the website arpin1817.com of abusive applications linked to online shopping. According to these controls, our services can possibly contact you to send us more documents to unlock your order : proofs of ID, etc...

These requests are made via email and the buyer is invited to transfer the documents by email to unklock his/her order. The goal of this request is to ensure the identity of the buyer and its location. In case we don't have these documents or if the documents are not completes to ensure the identity of the buyer, the website arpin1817.com can simply cancel the order to ensure the security of online payments.

Article 5 - Shipping on arpin1817.com

Orders made on the website arpin1817.com are prepared in our warehouse in a time of 2 working days and after stock confirmation, from the confirmation email of the order. The time frame between an order and its shipping is usually 3 to 5 working days in France, and 5 to 9 days for the other destinations.

A shipping beyond this time can't be a valid reason to cancel an order, to request a discount of the price paid by the buyer, and ask for a refund for dammages and interests. However, and according to the Code de la consommation law L.121-20-3, if the buyer has not be delivered 30 days after the date of purchase, (s)he can cancel his/her order without having any fees. The amount paid will be fully refunded.

The carrier is UPS and the shipping charges are calculated according to the country/ZIP code, and the weight of the parcel.

The buyer is liable for any custom fees.

Important : No claim on the condition of the package received will be receivable without an indication on the delivery note of the carrier ; with an handwritten reserve and a signature from the buyer.

These reserves must be confirmed by registered mail to the carrier at least 3 days after the delivery of the goods, and a copy of this mail must be forwarded to the customer service of arpin1817.com

The website arpin1817.com highlights the fact that a wrong address, absence of recipient, refusal of the parcel by the recipient or not enough information leading to an impossibility to deliver the parcel in the time indicated, arpin1817.com won't be responsible for the quality of this shipping.

Article 6 - Right to retract on arpin1817.com

arpin1817.com repsect the "Satisfied or reimbursed" commitment of the quality chart from the Fédération des Entreprises de Vente à Distance (FEVAD).

In case of the product received doesn't match with the one ordered by the buyer, the buyer has fourteen (14) days after the delivery to ask for a return to the customer service. It's not possible to change the product by another one.

Shipping costs for the return are at the buyer charge.

Every product has an identification tag, fixed with a plastic link. The buyer certifies to not remove the tag with the link for the returned products.

To summarize, in case the buyer wants to return the products, the return is considered as valid only if :

  • The return form is correctly filled and received by arpin1817.com
  • The product is in its original packaging with its tag
  • The product has not been worn, deteriorated, stained or washed

arpin1817.com will refund the paid amount in a time frame of 30 days starting after receiving the products back.

Important : arpin1817.com, in case the buyer returned the products, can refuse the returned products if they don't respect the conditions above. In that case, the refund won't be granted et the possible shipping costs of the products will stay at the buyer charge. However, if the buyer asks, the products can be resend to the buyer to his/her own expense, in their original state. If not, arpin1817.com can keep the products, including the amount already paid for their procurement.

Article 7 - Intellectual property on arpin1817.com

Every element on arpin1817.com, visuals or sounds, including the underlying technology, are protected by the copyright, brands and patents. Also, brands, logos, drawings and models displayed on arpin1817.com are the exclusive property of arpin1817.com. Disclose these items is not considered as according a licence or a right of use of these items, copyright protected. They can't be used or it will be considered as counterfeiting.

So, any document coming from arpin1817.com can't be copied, reproduced, republished, downloaded, posted, transmitted or distributed in any possible way.

However, it's possible to download a copy of the documents on a personnal computer only for personnal and non-commercial uses, with the condition to not edit information and keep every copyright and other property mentions intact. Modification of these documents or their use in another goal is an infringement to the copyright of arpin1817.com

If you have a personal website and would like to put, for a personal use, a link to our website, you will need to send a request to the IDEALP SPORT company first. It won't be in any case an implicit affiliate agreement.

On the other hand, every hypertext link leading to our website and using the framing technology or in-line linking is strictly forbidden. In every case, every link must be deleted on the only request of IDEALP SPORT.

For more information, please contact the customer service.

Article 8 - Personnal information on arpin1817.com

The datas provided by the buyer is requested to handle his/her order and the shipping. These datas are stored and protected by a password used by the buyer.

These datas are strictly confidentials, and are for arpin1817.com uses exclusively, to handle the orders.

According to the law Informatique et Libertés n°78-17 of the 6th of January 1978, the process of the datas collected by arpin1817.com is declared to the CNIL, registered the 01/06/2015, under the number 1863378.

At any time, the buyer can access, edit, rectify and delete his/her datas, in the "My Account" section.

It's also possible to make this request to the customer service, or by mail, to the following address : IDEALP SPORT - arpin1817.com - 29 chemin de la fonderie 73200 Albertville - France

Article 9 - Newsletter on arpin1817.com

When creating an account on arpin1817.com, the buyer will have the possibility to subscribe to the newsletter of arpin1817.com, or of the other brands of the IDEALP SPORT company (ArpinDegré7Duvillard - Skis Lacroix). These newsetters will present commercial information on special offers, special discounts, news, raffles of the IDEALP SPORT company. The buyer can, at any time, unsubscribe from the newsletter, by using the link "unsubscribe" at the bottom of every email sent.

Article 10 - Responsibility

arpin1817.com has for every order steps and for the steps before the purchase a result requirement.

arpin1817.com commits to describe with the best accuracy the products sold on the website. However, the reponsibility of arpin1817.com can't be engaged in case of either the non-performances is imputable to unpredictables and insurmountable events from a third party person, or in case of force majeure as described by the French jurisprudence. Also, arpin1817.com responsibility won't be engaged on every disadvantages or damages inherent to the use of Internet, especially with a broken service, an extern intrusion or computer viruses.

Article 11 - Applicable laws and jurisdiction

You agree that any legal action brought against arpin1817.com shall be governed by the french laws without regard to its conflict of law principles.

You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on arpin1817.com shall be an appropriate court located in France.