CGV
GENERAL TERMS OF SALES
INDEX
• PREAMBLE
• ARTICLE 1 - GENERAL TERMS OF SALES APPLIANCE
• ARTICLE 2 - ORDER PROCESS
• ARTICLE 3 - AVAILABILITY & PRODUCT PRICES ON THE WEBSITE ARPIN1817.COM
• ARTICLE 4 - PAYMENTS ON ARPIN1817.COM
• ARTICLE 5 - SHIPPING ON ARPIN1817.COM
• ARTICLE 6 - RIGHT TO RETRACT ON ARPIN1817.COM
• ARTICLE 7 - INTELLECTUAL PROPERTY ON ARPIN1817.COM
• ARTICLE 8 - PERSONNAL INFORMATION ON ARPIN1817.COM
• ARTICLE 9 - NEWSLETTER ON ARPIN1817.COM
• ARTICLE 10 - RESPONSIBILITY
• ARTICLE 11 - APPLICABLE LAWS AND JURISDICTION
PREAMBLE
Offers and sales of products on the website arpin1817.com are administered by the General terms of sales.
The website arpin1817.com is edited by the company FILATURE ARPIN, registered at RCS Chambéry under the number 309 421 725, and located 2 rue de la Filature 73700 Séez-Saint-Bernard - France, and the VAT number is FR19309421725.
For more information, you can :
- Read our legal terms
- Contact the customer service
ARTICLE 1 - GENERAL TERMS OF SALES APPLIANCE
General terms of sales apply to every sale done between, one part, every individual living in the European Union - named "the buyer" - and on another part, the website arpin1817.com. According to this, they apply to every order done on the website arpin1817.com.
ARTICLE 2 - ORDER PROCESS
To buy one or more products on arpin1817.com, the buyer needs to fill the order form online and forward it to us, following the instructions given.
This order form contains a quick summary of the General Terms of Sales, an overview of the products you purchase and their prices (VAT included), payment methods available for the customer, shipping terms, shipping time and costs, conditions of retract for the customer. The buyer will need to confirm the reading of the General Terms of sale and keep a copy by printing them.
The contract is concluded when the website arpin1817.com receives, by electronic way, the order form from the buyer, once the order datas are verified. The website arpin1817.com advises the buyer to keep a copy of the invoice, official proof of the order.
Important : After the transmission of the order form from the buyer, the website arpin1817.com will handle the order. Here is reminded that the order form is transmitted only after the payment is done by the buyer.
The buyer can access his/her order history, in the "My orders" section.
ARTICLE 3 - AVAILABILITY & PRODUCT PRICES ON THE WEBSITE ARPIN1817.COM
Offers and sales of products on the website arpin1817.com are administered by the General terms of sales. They are valid while they are online, until the depletion of stocks.
The website arpin1817.com will ensure to give as much information as possible concerning the products available for purchase, thanks to texts, pictures and stock. However, small differences may exist with the product received.
Product prices on the website arpin1817.com can be updated. The buyer will have to verify the final price before sending his/her order form.
In case the products presented on the website arpin1817.com are not in stock when the buyer's order form is transmitted, the website arpin1817.com will notice the buyer as soon as possible. In case of transmission of the order form and payment, the website arpin1817.com will reimburse integrally the buyer in a time of thirty (30) days after the purchase.
ARTICLE 4 - PAYMENTS ON ARPIN1817.COM
For payment of the selected articles and the shipping fees, the buyer can follow the instructions displayed on the order form.
The website arpin1817.com use the online payment system PAYPLUG. The buyer can pay his/her order via credit card or Paypal. In case of credit card, the bank information will be transferred, thanks to secured protocol, to the bank CIC Lyonnaise de Banque without giving access to a third party person. These information won't ever be used on the website arpin1817.com, but to complete the final order process or to send refund in case of returns, according to the right of retract, or, in case we need to report frauds on the Arpin website to the authorities.
Payments on arpin1817.com are credited in Euros. The invoice is edited by the website arpin1817.com and can be downloaded in PDF version, directly from the customer account.
Concerning the property, the products are the property of the website arpin1817.com until the cashing is complete. However, when shipped, the risks linked to the shipping of the goods are forwarded to the buyer.
Important : The website arpin1817.com can refuse to ship or to process an order coming from a customer with a payment litigation running.
To ensure the security of the transactions and avoid frauds concerning online shopping, the website arpin1817.com controls orders that have been granted. These controls are made to secure the website arpin1817.com of abusive applications linked to online shopping. According to these controls, our services can possibly contact you to send us more documents to unlock your order : proofs of ID, etc...
These requests are made via email and the buyer is invited to transfer the documents by email to unlock his/her order. The goal of this request is to ensure the identity of the buyer and its location. In case we don't have these documents or if the documents are not completed to ensure the identity of the buyer, the website arpin1817.com can simply cancel the order to ensure the security of online payments.
ARTICLE 5 - SHIPPING ON ARPIN1817.COM
Orders made on the website arpin1817.com are prepared in our warehouse in a time of 2 working days and after stock confirmation, from the confirmation email of the order. The time frame between an order and its shipping is usually 3 to 5 working days in France, and 5 to 9 days for the other destinations.
A shipping beyond this time can't be a valid reason to cancel an order, to request a discount of the price paid by the buyer, and ask for a refund for damages and interests. However, and according to the Code de la consommation law L.121-20-3, if the buyer has not been delivered 30 days after the date of purchase, (s)he can cancel his/her order without having any fees. The amount paid will be fully refunded.
The carriers are UPS and Colissimo, and the shipping charges are calculated according to the country/ZIP code, and the weight of the parcel.
The buyer is liable for any custom fees.
Important : No claim on the condition of the package received will be receivable without an indication on the delivery note of the carrier ; with an handwritten reserve and a signature from the buyer.
These reserves must be confirmed by registered mail to the carrier at least 3 days after the delivery of the goods, and a copy of this mail must be forwarded to the customer service of arpin1817.com
The website arpin1817.com highlights the fact that a wrong address, absence of recipient, refusal of the parcel by the recipient or not enough information leading to an impossibility to deliver the parcel in the time indicated, arpin1817.com won't be responsible for the quality of this shipping.
ARTICLE 6 - RIGHT TO RETRACT ON ARPIN1817.COM
The arpin1817.com site respects the “Satisfied or Reimbursed” commitment of the quality charter of the Federation of Distance Selling Companies (FEVAD). In the event that the product received does not correspond to that ordered by the buyer, the latter has fourteen (14) days from receipt of the package to request a return from Customer Service.
Return costs are free.
Any return request must be made on the return platform: https://arpin1817.shipping-portal.com/rp/
A return label will be generated automatically. It must be stuck on the return package. A copy of the order or the invoice must be attached inside the package. All products are provided with an identification label attached with a chain type link or plastic tie. The buyer agrees not to remove the label and its clip from products purchased and returned. To summarize, in the event of exercise of the right of withdrawal, the return of products is considered valid if and only if:
- the Return Form (https://arpin1817.shipping-portal.com/rp/) is correctly completed and received by arpin1817.com - The product is in its original packaging, with its label - The item has not been damaged, worn, stained, washed
The arpin1817.com site will refund the amount paid no later than fourteen (14) days from receipt of the returned items.
Important: The arpin1817.com site, in the event of exercise of the buyer's right of withdrawal, may not accept the return of products that do not meet the conditions summarized above. In this case, reimbursement of the returned items will not be accepted and any costs of returning the products will remain the responsibility of the buyer. However, if the buyer requests it, he can obtain again, at his expense, the products in the condition in which they were returned. In the absence of such a request, arpin1817.com may keep the products, in addition to the sums already paid for their acquisition. The returned product can be exchanged or refunded.
ARTICLE 7 - INTELLECTUAL PROPERTY ON ARPIN1817.COM
Every element on arpin1817.com, visuals or sounds, including the underlying technology, are protected by copyright, brands and patents. Also, brands, logos, drawings and models displayed on arpin1817.com are the exclusive property of arpin1817.com. Disclosing these items is not considered as giving a licence or a right of use of these items, copyright protected. They can't be used or it will be considered as counterfeiting.
So, any document coming from arpin1817.com can't be copied, reproduced, republished, downloaded, posted, transmitted or distributed in any possible way.
However, it's possible to download a copy of the documents on a personal computer only for personal and non-commercial uses, with the condition to not edit information and keep every copyright and other property mentions intact. Modification of these documents or their use in another goal is an infringement to the copyright of arpin1817.com
If you have a personal website and would like to put, for a personal use, a link to our website, you will need to send a request to the FILATURE ARPIN company first. It won't be in any case an implicit affiliate agreement.
On the other hand, every hypertext link leading to our website and using the framing technology or in-line linking is strictly forbidden. In every case, every link must be deleted on the only request of IDEALP SPORT.
For more information, please contact the customer service.
ARTICLE 8 - PERSONNAL INFORMATION ON ARPIN1817.COM
The datas provided by the buyer is requested to handle his/her order and the shipping. These datas are stored and protected by a password used by the buyer.
These datas are strictly confidentials, and are for arpin1817.com exclusively, to handle the orders.
According to the law Informatique et Libertés n°78-17 of the 6th of January 1978, the process of the datas collected by arpin1817.com is declared to the CNIL, registered on 01/06/2015, under the number 1863378.
At any time, the buyer can access, edit, rectify and delete his/her datas, in the "My Account" section.
It's also possible to make this request to the customer service, or by mail, to the following address : IDEALP SPORT - arpin1817.com - 29 chemin de la fonderie 73200 Albertville - France
ARTICLE 9 - NEWSLETTER ON ARPIN1817.COM
When creating an account on arpin1817.com, the buyer will have the possibility to subscribe to the newsletter of arpin1817.com. These newsletters will present commercial information on special offers, special discounts, news, raffles of the ARPIN company. The buyer can, at any time, unsubscribe from the newsletter, by using the link "unsubscribe" at the bottom of every email sent.
ARTICLE 10 - RESPONSIBILITY
arpin1817.com has for every order steps and for the steps before the purchase as a result requirement.
arpin1817.com commits to describe with the best accuracy the products sold on the website. However, the responsibility of arpin1817.com can't be engaged in case of either the non-performances is imputable to unpredictables and insurmountable events from a third party person, or in case of force majeure as described by the French jurisprudence. Also, arpin1817.com responsibility won't be engaged on every disadvantage or damage inherent to the use of the Internet, especially with a broken service, an external intrusion or computer viruses.
ARTICLE 11 - APPLICABLE LAWS AND JURISDICTION
You agree that any legal action brought against arpin1817.com shall be governed by the french laws without regard to its conflict of law principles.
You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on arpin1817.com shall be an appropriate court located in France.